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Modern Management Techniques in the Developing World: The Case of TQM and its Impact on Workers in Turkey

Sakarya Universitesi, IIBF Esentepe Kampusu 54040 Adapazari TURKEY

We have recently seen the rapid dissemination of new management techniques such as TQM to the developing world, mainly through joint ventures. This paper hopes to throw some light on the impact of TQM on the organisation of work and industrial relations in a leading company in Turkey, and how it is experienced by employees. The case study illustrates that the extension of modern management techniques to developing countries can benefit labour. It also suggests that workers and unions face new challenges for which they may not be well prepared.

Work, Employment & Society, Vol. 13, No. 4, 693-709 (1999)
DOI: 10.1177/09500179922118187


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				S. Ozen and U. Berkman Cross-national Reconstruction of Managerial Practices: TQM in Turkey Organization Studies, June 1, 2007; 28(6): 825 - 851. [Abstract] [PDF]